Terms & Conditions
TheLittleMart and this website are a brand fully owned and operated by French Dairy Corporate Services Sdn Bhd (1082372-H),
You are the customer. By submitting an order on this website, you agree to the Terms and Conditions that appear below. These Terms and Conditions will apply to any purchase made on TheLittleMart.com website. We may update these Terms and Conditions from time to time and we recommend you to check it to ensure that you agree with at the date of your order.
You must be 13 years old or over and must complete the registration procedure to order on our website. No one below 13 is authorised to enter any personal information on this website; if we understand that any person below 13 has registered or ordered through this website we will immediately suppress any information related to this person. Please inform us if you hear that a person below 13 has registered to our website. You must supply us with your email address, your name and full address, your telephone and mobile phone number and any other information which would help our delivery subcontractor to locate you at the time of the delivery (about your personal details). You must notify us of any change in this information before placing an order on this website. On registration, you will be asked to choose a password. This password is confidential and you must keep it secure.
Prices , delivery charges & Minimum order :
The price of the goods will be as quoted on the website at the time you confirm your order. Promotions are offered for a limited period to time. Prices on such goods may increase when promotions are no longer being offered. There is a minimum order of RM100 and minimum quantity and order notice for bakery. As we calculate the selling prices of our products as close as possible to its real price, the delivery costs are not included in the products prices.
Delivery Date and Time
TheLittleMart delivers at your door within 48 hours for Kuala lumpur & minimum 76 hours for Peninsula Malaysia
During the check-out process, you may select the delivery date as well as the delivery time slot. You may choose between 1 & 2 delivery spots according the day.
Monday to Saturday
- 9.30am to 12pm
- 1.30pm to 4.30pm
- Sunday closed
Minimum order & Delivery Fees
Goods are subject to availability. We cannot be held responsible if the goods you wish to purchase are not available. We will always try to supply you with the full quantity that you have ordered. If the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. It is your responsibility to ensure that an appropriate person is always available at the delivery address during the delivery slot. If you cannot attend the delivery, you must notify us.
At the time of delivery, someone on your behalf or yourself will be available to inspect the goods. If someone else at the delivery address signs for your goods, we are entitled to assume that this person is authorised to do it. If nobody is at the address when the delivery is attempted and we have to rearrange a delivery, we will not be responsible for any loss or damage caused to the goods and we are entitled to charge additional fees delivery. We will not be responsible for any loss or damage caused to the goods after the contract has been concluded.
Purchase contract :
You agree to buy goods on this website for your personal use only. You agree to place an order under these Terms and Conditions. We will confirm acceptance of your order by sending you an email to the email address you have provided to us. All further communication regarding your order will also be done through the email address or phone number you provided to us.
Your order will be confirmed and valid once you will inform your payment:
- pay at the door with cash (i.e. Cash On Delivery), please prepare exact amount
- pay by *Bank Transfer (online bank transfer )
- pay online with a *credit Card (i.e. Online Credit Card Payment)
- pay online by *Ewallet (Maybank QRPay, Mcash,Touch'N GO.....)
* You need to click on IP88 payment
Payment must cover the cost of all delivered goods. The total amount you will have to pay is shown on our website and also on the invoice provided with your delivery. Once you receive your goods, you must sign the invoice received by the delivery assistant.
Packaging / Delivery
Our goods are delivered inside a plastic box (reusable) that we keep after the delivery or carton box. Our policy is to reuse the packaging as possible and avoid waste to protect the environnement. Please during the delivery bring your own bag, box or trolley at the lobby at our assistant .
Amendment of orders, returns and cancellation rights :
You cannot amend or cancel your order once validate your order online. While inspecting the goods at the time of delivery, you identify faulty goods, you must notify us promptly by emailing : email@example.com
Warranties and liability :
Employees, partners of TheLittleMart will not be liable for direct, indirect, loss of profits or other loss of your access to the use of this website...
Weather conditions , outside events , public holidays may result in the occasional late or cancelled delivery. If it is the case, we will contact you as soon as we can to rearrange your delivery time and date.
When you will register with us, we will ask you to provide us some personal information.
Your email address will be your registration name. We will use it to send you confirmation of your order and payment and we might use it to contact you about your order or delivery. Your name and full address will be used to identify and locate you at the time of the delivery. Your telephone number or mobile phone number can be used to give you information about your delivery slot, your order or your delivery.
We will keep record of these information so you don’t need to re-enter them every time you want to place an order on this website. The information you have provided to us are confidential and protected. We only keep them to process your orders and deliver your goods and we keep them secure. You will be able to see and amend the information you have provided to us at any time by visiting on this website.
Refund Policy: No refund provided.
Despite all our efforts to avoid such a situation, it could happen that the product you ordered is not available anymore at the time we prepare your parcel. So we take the liberty to replace by another item.
If you find a mistake* from our side or a missing product*upon reception of your order, thanks to inform us within 2 (two) days and thanks to contact us @ firstname.lastname@example.org . We will deliver you the product missing or you will receive by a promo code a credit note for the next order. The credit note, exchange, replacement, are not available for expiration date issues ( specially for long date ) . No refund provided.
*Cold, Frozen, Pastries, Bakery & Catering products are not allowed to buy for others states than KL, Putrajaya & Selangor. If you order it, it's at your own risk .There is no refund and no credit note provided for these products.
This policy applies only for items purchased and delivered from our online shop https://www.thelittlemart.com.The discounted items and items that has been damaged or soiled through customer's neglect are not concerned.
* Available only for KL, Putrajaya & Selangor .
We reserve the right to suspend this website without notice for repair, maintenance or other technical reasons.